Signing up as a member is quick and easy and we only need you to provide us with a valid e-mail address. You can then choose your own unique username and password, which then allows you to navigate around the site seeing all of the exclusive membership prices. And, the most important thing is that our membership is, and always will be FREE. Read more.

If you happen to forget your password for Shoes GB, all you have to do is click the “Password Reset” button underneath the log in boxes of the site. You will then be taken to a page where you will need to confirm your username and we will then send an e-mail to the address you signed up to Shoes GB with. You will then be given a new password, which you can then change within the Members Area. Read more.

If you've received a discount code in one of our newsletters or promotions, you will need to enter this upon checkout to receive the discount on your items. You will be asked to enter your discount code within one of the checkout stages. The discount code must be entered as you saw it in the promotion, e.g. with capital letters. The amount is then deducted from your order total, which is confirmed on the next page of your checkout. Read more.

If you've joined our website as a member but find that the membership prices aren't displayed for you, then you need to make sure you are logged in at the top of the screen. To check to see if you are logged in, look at the top right-hand side of your screen, where a message saying “Welcome back to Shoes GB!” should be displayed; if you are not logged in you will see two boxes asking you to log in. Read more.

If you have received a discount code but when you go to enter it at the checkout it doesn't deduct any amount from your total price there are a couple of things that could have happened. Firstly, check that the code has been entered correctly (please note our voucher codes are case sensitive), the code is still valid and the code hasn't been used before. Read more.

Logging into Shoes GB couldn't be easier, and once you've logged in you will be able to see our membership prices. To log in all you need to do is enter your username and password into the boxes at the top of the site; you can also click “Remember Me” which will keep you logged in for when you visit the site again in future. Read more.

If you're wanting to change your password on Shoes GB, it is quick and simple. All you need to do is log in with your usual username and password before entering the “Member Area” where you can change the details of your account. You will also need to confirm your e-mail address. Read more.

To make sure that we are the best for members, we endeavour to provide the best, most efficient service one can find online. We also try to be as competitive as possible with our prices, offering up to 15% off on many brands. We also contact our members with exclusive discounts that are available only to them (we won't contact you more than twice a month). Read more.

If you find when you're browsing our website that the product/size you are looking for isn't displayed or doesn't seem to be available, this will generally mean that that particular item/size isn't available. However, we do offer stock reminders for our customers if you are particularly interested in a specific item and would like to know if and when we get the item back in stock. Once you have requested a stock reminder, we will send you an e-mail/call you as soon as the item is back in our warehouse. Read more.

If you are searching for a specific shoe and can't find it listed on Shoes GB, we would love to hear from you as we will be able to advise you if we will be or are able to get this particular shoe in stock for you. Simply contact us using our contact pages and leave us the details of the shoe, brand and style you are interested in. This is the same if you're looking for a shoe that you have previously seen listed on our website. Again, please contact us so we can help you further. Read more.

Google Checkout is an online payment method that is both easy and safe and it is something that once you have signed up to you can use time and time again with peace of mind that you are protected online. Once you have entered your details these are safely stored, allowing you the ease of not having to re-enter your details every time you buy something online. This is why PayPal and Google Checkout are so recommended for frequent online shoppers, allowing you to manage all of your online payments from one place. To use Google Checkout at Shoes GB all you have to do is select this method of payment at the payment page. Read more.

PayPal is one of the most popular and preferred methods of payment available online, as it offers customers a secure, fast and efficient way of paying online time and time again. Equally, once you have set up your account with PayPal your details are safely stored for you to use the service time and time again with different online shops. This allows you to easily monitor your payments from one place and you can even use a balance you may have acquired through selling items on ebay! Read more.

The Shoes GB shopping cart provides a safe, quick and efficient method of payment for our customers, allowing you to use your credit, debit, switch card and so on to pay for your items. With our step-by-step process, paying for your items couldn't be easier. All you have to do is enter all of your details (please take time to ensure these are entered correctly) and the card address is the same as your delivery address (it is company policy for us to only ship to cardholders addresses only in a bid to prevent online fraud). Read more.

Shoes GB offer several secure methods of payment, in order to make your transaction as quick, easy and efficient as possible. You can pay using our own secure cart, using your credit/mastercard etc, or you can pay using online services such as PayPal or Google Checkout. Read more.

Before sending out our shoes we thoroughly check them for any faults, and will contact you if we do find any faults with the shoes. However, if you do find that when you receive the shoes they aren't in the condition you were expecting or have been damaged in transit, then we ask you to return the faulty items back to us for inspection. All returns are inspected for faults and we will seek to rectify any problems, either by exchanging or mending the fault or refunding you. If the item is found to be faulty you will also have your return postage refunded. Read more.

If you have received a pair of shoes and they don't fit, you don't like them or they are faulty, then you can return them to us, as long as they are in the same condition they were sent to you in (in an unworn, unused condition). Your return postage would be at your own cost and risk, which is why we recommend posting items back to us using the Post Office so you can insure the package against theft and damage. Read more.

If you receive a pair of shoes and upon trying them on you decide that you don't like them, you can return them to us for an exchange or refund. Any item will be fully refunded or exchanged as long as it is returned to us in an unworn, unused condition and within the original box. Read more.

It's always a good idea to try on your shoes under our guidelines when you first get them in case they don't fit, they aren't the right colour or you don't like the style on your foot. We will accept any return as long as it is in an unworn and unused condition, so try to ensure you adhere to our guidelines so you will receive a full refund if you return them to us. Read more.

Yes, if your shoes do not fit, we want to find you some that do! All we ask is that the shoes are returned to us in an unworn, unused condition, in the original box and within 14 days of purchase. We ask you to take care when first trying on your shoes at home to make sure they retain the pristine condition they were delivered to you in. Return postage is also at the customers own cost and risk. Read more.

Here at Shoes GB we do have certain restrictions in place when it comes to shipping so as to reduce the amount of online fraudulent activity that takes place. Therefore, we do have restrictions in place when it comes to delivering to business addresses as parcels can be intercepted, fraudulently bought and so on. We do deliver to the cardholders address and verified PayPal addresses, and we can make some exceptions for certain business addresses. However, we do not deliver to places where parcels can be too greatly intercepted by a lot of people, e.g. schools, universities and hospitals. Read more.